Return & Refund Policy
At Echoteeo, we understand that purchases don’t always meet expectations or circumstances can change. That’s why we’ve crafted a clear and customer-focused Return & Refund Policy to ensure your satisfaction with every purchase.

Return Process
If you need to initiate a return, we’ve made the process straightforward:

  1. Contact Customer Support: Email our support team at contact.echoteeo@gmail.com within 5 days of receiving your order. Include your order number and a brief explanation for the return.
  2. Await Authorization: Our team will review your request and provide you with return authorization and instructions.
  3. Pack Your Items: Securely pack the items in their original condition, including tags and packaging.
  4. Ship Your Return: Send the package to the address provided by our team. We recommend using a trackable shipping method to ensure safe delivery.

Refund Policy
Once we receive and inspect your return, we’ll process your refund promptly. Here are the details:

  • Refund Timeframe: Refunds are processed within 7 business days of receiving the returned items.
  • Original Payment Method: The refund will be credited back to your original payment method.
  • Return Shipping Costs: You are responsible for return shipping costs, and initial shipping fees paid during purchase are non-refundable.

Conditions for Returns

  • Items must be returned in their original condition, with tags and packaging intact.
  • Personalized or customized items are not eligible for return unless there’s a defect or error on our part.
  • Returns that do not meet our policy criteria may be declined.

Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired product.

We’re committed to making the return process smooth and fair. If you have questions or concerns, feel free to contact our support team at contact.echoteeo@gmail.com. We’re here to help and ensure your Echoteeo experience is exceptional from start to finish.

Thank you for choosing Echoteeo!